TELEASAP

About us

We are the department companies wish they had built in-house.

TELEASAP started in 2016 answering after-hours calls for service businesses in San Diego. Today we run dedicated agent pods and the telephony, CRM and AI tooling behind them for clients in security, logistics, healthcare and home services.

18sAverage speed to answer
97%CSAT across accounts
24/7Live human coverage
11 daysAverage time to launch

How we operate

A human, fast
Speed to answer is the metric we are judged on. Under twenty seconds, every hour of every day, or the report says why.
Own the whole stack
Agents and engineers sit on the same account team, so a broken IVR or a bad CRM field gets fixed by us, not escalated to a third vendor.
Score everything
Every interaction is QA-scored with AI assist and sampled by a human coach. You see the same scorecard we do.
Dedicated, not shared
Your pod is yours. Named agents, named team lead, trained on your product — not a shared pool reading a generic script.

Track record

Nine years of picking up the phone.

  1. 2016

    Three agents and a rented VoIP line

    Founded to cover after-hours calls for local service businesses that kept losing jobs to voicemail.

  2. 2019

    Engineering joins the floor

    We started building our own IVR flows, CRM integrations and reporting instead of renting someone else’s.

  3. 2021

    ASAP Security dispatch desk

    Took over 24/7 dispatch for a GSA-contracted security firm — the account that shaped our escalation playbook.

  4. 2024

    AI assist on every interaction

    Voice and chat agents deflect routine volume; QA coverage moved from 2% sampling to 100% scored.

Who we answer for

Accounts that cannot afford a missed call.

Featured clientSince 2021
ASAP Security

Physical security · San Diego, CA

GSA-contracted security firm running armed, unarmed and mobile patrol officers. TELEASAP runs their 24/7 human dispatch desk and the reporting tooling behind it.

  • 24/7 dispatch desk
  • Patrol report automation
  • Quote intake & routing
Visit asapsecurity.org
Northgate Logistics

Freight brokerage

After-hours load coverage and driver check-in calls for a mid-market brokerage.

Vista Dental Group

Multi-site healthcare

Appointment scheduling and recall campaigns across nine clinics.

Harbor Solar

Home services

Lead qualification and installer scheduling with CRM automation.

Want the same desk answering for you?

Start with a free consultation. We will tell you what coverage your volume actually justifies — and what it would cost.

Free ConsultationContact Us